Last Updated: 9/7/2023
At christabela.com, we want to ensure that you are completely satisfied with your purchase. If you’re not satisfied with your order, we’re here to help. Please review our return policy below for details on returning items.
1. Eligibility for Returns
We accept returns for the following reasons:
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately after receiving your order.
- Incorrect Item: If you receive an item that is different from what you ordered, please notify us immidietly you receive your order.
- Unsatisfactory Fit or Style: If the item you ordered doesn’t fit as expected or you’re not satisfied with the style, you can return it within 3 days in nigeria and 30 days outside nigeria, of receiving your order. Note that the item must be in its original condition with tags attached.
2. Non-Eligible Items
The following items are not eligible for return:
- Final Sale Items: Items marked as “Final Sale” are non-returnable.
- Personalized or Customized Items: Items that have been customized or personalized according to your specifications cannot be returned unless they are defective or damaged.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected],,WhatsApp or send us a dm on our social media pages across instagram,facebook,tiktok and pinterest. or contact our customer support team to request a return authorization.
- Provide Information: In your email, include your order number, the reason for the return, and clear photos of any defective or damaged items.
- Return Approval: We will review your request and provide you with a return authorization if your return meets the eligibility criteria.
- Pack and Ship: Pack the item securely in its original packaging with all tags attached. Include a copy of the return authorization email in the package. You are responsible for the return shipping costs.
4. Refunds
Once we receive and inspect your returned item, we will process your refund where applicable. Refunds will be issued to the original payment method within 30 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Note : not all items will qualify for a refund.
5. Exchange
If you prefer to exchange an item for a different size or color, please indicate this in your return request email. We will do our best to accommodate your request, subject to product availability.
6. Contact Us
If you have any questions or need further assistance with the return process, please contact our customer support team at Customer Support Email :
[email protected] or +234810 703 1477
We appreciate your business and strive to provide you with the best shopping experience. Your satisfaction is our top priority, and we’re here to assist you with any return-related inquiries.
Thank you for shopping at christabela.com